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Melissa Douglas-Smith is an experienced operations professional currently serving as the Operations Manager at SPK, a startup focused on enhancing presentation skills, since January 2024. Prior to this role, Melissa held various positions at Ramsay Health Care UK, including Corporate Governance Assistant, where responsibilities included managing corporate policies and procedural documents while reporting to the board of executive directors. Melissa also served as Personal Assistant to the General Manager and as an Executive Secretary. An educational background in Business Administration and Management was obtained at Richmond upon Thames College.