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Adam Burness-Smith is a Senior IT Operations Developer at ramsac, where responsibilities include developing, deploying, and automating IT solutions for the client base, improving automated ticket handling, overseeing client onboarding and off-boarding, and managing the Automation and Monitoring system. Prior to ramsac, Adam worked at telanova from January 2013 to June 2017 in various roles, including Support Team Leader and 2nd Line Support Engineer, focusing on delivering effective and competitive support services. Adam's educational background includes studying at Desborough School from 1998 to 2003.