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Ben Brown is a seasoned IT professional with extensive experience in technical support and systems management. Currently serving as a Senior Technician at Rampart Casino since November 2022, Ben previously held roles as an Information Technology Field Technician at The Cosmopolitan of Las Vegas, an IT Asset Management Technician at American Homes 4 Rent, and various technical support positions. Ben is recognized for resolving 95% of trouble tickets on the first call and has a strong track record in addressing complex technical issues, including system crashes and security breaches. Ben holds an Associate of Arts and Sciences degree in Network and System Administration from Heald College and is pursuing a Bachelor's degree in Computer Science from the University of the Pacific.