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Sylvia G. has extensive experience in the field of software services and customer assurance, currently serving as Principal Consultant at John Keells Information Technology since July 2016. In addition to this role, Sylvia holds the position of Practice Manager for Customer Services & Assurance. Since July 2014, Sylvia has also worked as SQA Lead at JKCS, further demonstrating a strong commitment to quality assurance in software development.