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Susan Collins has a range of work experience in various roles and companies. Susan started their career as a Marketing Manager at Southam Publications Inc. in 1987 and held the position until 1997. Susan then worked as a Team Lead at The Standard from 1997 to 1998. Collins then held the role of Director, Client Services at Babcock & Jenkins from 1998 to 2005. After that, they joined Chockstone as a Director, Client Services from 2005 to 2006. Collins then moved on to Rain the Growth Agency, where they held several positions, including Director of Client Services from 2006 to 2009, Vice President from 2009 to 2013, EVP of Creative and Client Services from 2013 to 2016, and Chief Client Officer from 2016 to the present.

Susan Collins attended York University in Ontario, Canada. The duration of their enrollment and their area of study are not specified.