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Vivek Vikram Singh is an experienced network management professional currently serving as Senior Manager at RailTel Corporation of India Ltd since August 2016, where responsibilities include handling network level escalations for the broadband and IP/MPLS network. Prior experience includes roles as Technical Support Engineer L2 at BT, addressing escalated issues for major clients such as PepsiCo, DHL, and Unilever, and as Network Administrator at Tata Consultancy Services, focusing on IPSec VPN configuration and firewall policy implementation. Additionally, Vivek worked as Engineer Networks at Fiserv, configuring network devices and troubleshooting WAN environments. Vivek holds an Engineerā€™s Degree in Electronics & Communication from Motivational Pathway, completed in 2012.