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Emilie Parfondry is an experienced professional in customer success and operations, currently serving as the Head of Customer Success and Head of Operations (France) at Rail Europe since February 2016. Emilie has held various roles within the company, including Groups Operations Manager for the International Business Unit and Overseas Operations Groups Manager, where responsibilities included implementing and monitoring marketing plans, managing projects in collaboration with rail carriers, ensuring brand compliance, and organizing corporate events. Prior to these roles, Emilie worked as a Marketing Assistant at Rail Europe from 2005 to 2011, coordinating marketing operations and developing promotional tools. Emilie holds a Diplome Superieur de l'Ecole du Louvre in History of Art and Museology and a DEUG in History from Université Bordeaux Montaigne.