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John Backway's work experience begins in 2002 as a Station Manager at South Western Railway, where they worked until 2005. John then moved on to become the Group Station Manager at Silverlink Train Services Limited in 2005 and worked there until 2006. From 2006 to 2008, they worked as a Consultant in Transport Planning at Halcrow, a CH2M Company.

In 2008, John joined The Go-Ahead Group plc as a Business Analyst in Ticketing Technology until 2012. During their time at Go-Ahead, they became the Head of Commercial Development from 2012 to 2017. John led the policy and planning of the company's future ticketing activities and represented them in industry level initiatives.

In 2014, John worked at OnTrack Retail as the Project Sponsor and Head of Strategy for a short period of time. From 2017 to 2022, they were the Head of Retail at Southeastern Railway, where they led the fares, retail, and digital team, responsible for significant ticket sales revenue.

Currently, John is the Head of Digital Ticketing Services at Rail Delivery Group, a role they took on in 2022. John is leading the team in supporting RDG members and stakeholders to digitize the rail ticketing experience, focusing on ITSO, Barcode, and contactless EMV ticketing media.

John Backway completed their education chronologically as follows:

From 2019 to 2021, John Backway attended Glasgow Caledonian University, where they obtained an MBA degree. Their field of study was Applied Professional Practice, with a focus on Railway Operations.

Between 1999 and 2002, John Backway pursued their undergraduate education at King's College London, where they earned a Bachelor of Arts (BA) degree with Honors. Their field of study was Geography.

From 1990 to 1999, John Backway attended King Edward's School, Bath. However, specific degree information or field of study during this period was not provided.

In addition to their formal education, John Backway has obtained certifications in their professional career. In November 2021, they became a Chartered Manager, FCMI through the Chartered Management Institute. In March 2012, they also obtained the EFQM Assessor certification from the British Quality Foundation.