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Sabina Wanza is an experienced professional with a robust background in service delivery and customer relations. Currently serving as the Service Delivery Manager at Rafiki Microfinance Bank since December 2016, Sabina oversees cash and risk management, enhances customer experience, manages branch reconciliations, and drives revenue growth while engaging and managing staff. Prior to this role, Sabina held a position in customer service where responsibilities included negotiating agreements, gathering market intelligence, and representing the company at events. Additionally, Sabina has experience as a PR officer at Slec International and briefly worked as a marketing executive at Kyukamba's. Sabina holds a Bachelor’s degree in Communication and PR from Moi University, obtained in 2010.