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Kayla Hopper began their work experience in 2014 as a server at SONIC Drive-In. Kayla then transitioned to the role of Assistant Manager from July 2016 to September 2018. In 2018, they started working as a bartender at Buffalo Wild Wings until August 2020. Kayla briefly worked as a server at Texas Roadhouse from September to December 2020. Currently, Kayla is a customer service representative at Radio Systems Corporation since January 2021. Additionally, they hold the position of Software Quality Assurance Tester from February 2023. Throughout their roles, they have demonstrated skills in problem-solving, troubleshooting, excellent customer service, and exceeding expectations.

Kayla Hopper's education history includes a few institutions and certifications. Kayla attended Middle Tennessee State University (MTSU) from 2018 to 2019, but it is not specified if they obtained a degree in Computer Science. From 2020 to 2021, they attended Pellissippi State Community College and earned an Associate of Arts and Sciences (AAS) degree with a field of study in Computer Science.

In addition to their formal education, Kayla has earned several certifications. In 2017, they obtained the ServSafe Manager certification from the National Restaurant Association. Kayla also obtained the ServSafe Alcohol certification from the same institution in 2018. More recently, they have acquired various certifications from LinkedIn, including "How to Organize Your Time and Your Life," "Programming Foundations: APIs and Web Services," "Understanding Manual Testing," "Software Testing: Tools," "Git Essential Training: The Basics," "A Beginner's Guide to Writing User Stories," "Agile Development Practices," "Agile Foundations," "Scrum: Advanced," "Scrum: The Basics," "HTML Essential Training," "Video Interview Tips," "Writing Customer Service Emails," "What is Graphic Design?," "Creating Your First Android App with Kotlin," and "UX Design: 1 Overview." These certifications were obtained between 2021 and 2023, indicating their continuous pursuit of expanding their skillset.