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Lisa Kruse has a diverse background in business process design, training delivery, dispute resolution, and claims management. Lisa has worked at Royal Automobile Club of Tasmania, WISE Employment, QBE Insurance, and Marsh, holding various leadership roles. In their most recent role at RACT, Lisa has been involved in innovation, recovery, and settlement processes. Lisa also has experience as a mental health lead, workers compensation service manager, and private client services manager. Lisa's expertise lies in mentorship, client support, and effective management within the insurance and automotive industries.