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Karla Wasinski has extensive experience in various roles within the insurance industry, focusing on driving customer-centric approaches and continuous improvement initiatives. Karla has held positions such as Chief Experience Officer at Royal Automobile Club of Tasmania and Claim Central Consolidated, as well as Head of Process Enhancement - Retail at Hollard Insurance. Karla's key achievements include the implementation of a Knowledge Management System. Prior to these roles, Karla served as Home Claims & Quality Assurance Manager at Real Insurance and held multiple positions at CommInsure. Karla received their education at Taradale High School in New Zealand.