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Vanessa Fontes has a robust background in customer support and operational management, with significant experience in the technology and delivery sectors. Currently serving as a Software Testing Analyst and Customer Support Specialist at Rabbot since December 2018, Vanessa manages ticketing systems, develops evaluation strategies using NPS, and maintains a knowledge base for online support. Previously, at CarGuru from April 2017 to December 2018, Vanessa held positions as Operational Coordinator and team member, overseeing app driver operations in São Paulo and managing logistics for order distribution. Earlier experience at RD from February 2015 to February 2017 involved documentation organization, cash control, and consumer assistance.