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Vincent Macaluso is an experienced IT professional currently serving as a Solution Center Engineer III at R3 LLC since February 2020. Previous roles include Desktop Support Technician at iHeartMedia, where Vincent managed event work orders and provided operational support for over 100 users, and Technical Support at Server Sitters, resolving Tier I and II customer issues through various ticketing systems. Vincent also worked as a Logistics Coordinator at Sirius XM Radio Inc., a Customer Support Engineer at WebNet Hosting LLC, and a Customer Support representative at Intercosmos Media Group, Inc., delivering solutions to vast client bases. Early career positions included Lead Technician at French Quarter Computer Services, Computer Graphic Designer at LSU Health Science Center, and Commercial Production Director at several FM stations. Educational qualifications include Microsoft Certified Professional training and attendance at the University of New Orleans, Delgado Community College, and Herzing University New Orleans.