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Gwendal Phalipaud has extensive experience in customer support and technical assistance, currently serving as Customer Support Manager and Support Team Leader for French-speaking territories at CinemaNext since September 2019. Gwendal's background includes roles as a Back Office Employee at Luminus, where responsibilities involved Spoken & Written Care and Technical Support, and as a Customer Service Representative at Arvato CRM Benelux B.V, focusing on social media, chat, and email support. Previous positions include Technical Support Agent for Adobe at Teleperformance, Sound Engineer at Festival Millenium, and various projectionist roles in cinema. Gwendal also held positions in digital marketing and social media consulting earlier in the career. Educational credentials include a certification in Pro Tools and training as an audio-visual projectionist.