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Carolina A. has an extensive career in contact center management, currently serving as the Sr. Contact Center Manager at TDECU since June 2016, where previous roles included Contact Center Manager and Loan Resolutions Manager. Prior to TDECU, Carolina held the position of Contact Center Operations Manager at Humana from April 2012 to June 2016. Carolina's experience also includes serving as Contact Center Manager at Regions Bank from January 2005 to April 2012, and as Contact Center Supervisor in Customer Care Collections at Wachovia Corp from October 1999 to December 2004. Carolina A. earned a degree from Florida International University.