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Dawn Hickenbottom is an experienced professional in mortgage operations and processing, currently serving as the Mortgage Operations Manager at R.I.A. Federal Credit Union since April 2022. Prior roles include Mortgage Loan Processor at Wells Fargo and Mortgage Operations Manager at Members Mortgage Corp. Dawn's extensive experience in the financial services industry is complemented by various positions such as Senior Mortgage Loan Processor at TBK Bank, Mortgage Specialist at Bank of America, and BDM at Deere Employees Credit Union. Dawn began their career as Branch Operations Manager at Countywide Home Loans and has been a Clerk at Hy-Vee, Inc. since October 2008. Educationally, Dawn holds a Bachelor of Arts degree in Biology from Augustana College, earned between 1993 and 1997.