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Jakub Mikołajczyk currently serves as the IT Service Desk Supervisor at Qurate Retail Group, a position held since August 2019, where leadership responsibilities include overseeing a team of 16 Service Desk Team Members and co-managing a larger group of over 40 professionals. Previously, Jakub held roles as Senior Technical Services Specialist and IT Service Desk Specialist, focusing on task delegation, customer satisfaction, and complex issue resolution. Jakub began the career as an IT Service Desk Associate, gaining experience in troubleshooting and incident escalation. Earlier experience includes a brief internship at Grupa Fideltronik. Jakub holds a Bachelor's degree in Marketing and Market Communication from Krakow University of Economics and a technical degree in Computer Science from Technikum Informatyczne im. Walerego Goetla.