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Luke Pontarolo has a diverse work experience, starting in 2008 as a Mail Clerk at HBF. In 2011, they joined IBM as an IT Network Specialist, where they were responsible for installing and configuring network technologies for private and government clients. In 2014, they joined TietoEVRY as an Infrastructure Architect, focusing on Hydrocarbon Accounting and Management software. During their time at TietoEVRY, they developed and maintained automated CI/CD tooling software and platforms. In 2023, they became the Lead Infrastructure Engineer at Quorum Software, continuing their work on automated build pipelines using CI/CD tooling.

Luke Pontarolo obtained a Bachelor of Computer and Network Security degree in Computer Science from Edith Cowan University from 2008 to 2010. In 2014, they earned an ITIL certification in Service Delivery Management from ITIL. In 2012, they received a CCNA certification in ICND from Pearson Vue, a CCNP certification in CCNP Switch 642 - 813 from Pearson Vue, and a Juniper - JNCIA certification in System, Networking, and LAN/WAN Management/Manager from Prometric. In 2011, they obtained an ICND - CCENT certification in System, Networking, and LAN/WAN Management/Manager from Pearson Vue.

Luke Pontarolo also holds several additional certifications including an Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS) in July 2020, an ITIL v3 Foundations certification from ITIL Certified in September 2014, a Cisco Certified Network Professional (CCNP) - Switch certification from Pearson Vue in August 2012, a Construction Induction - White Card certification from Worksafe WA in August 2011, an AWS Certified Cloud Practitioner certification from Amazon Web Services (AWS) in July 2020, and multiple AWS Certified Cloud Practitioner certifications from Amazon Web Services (AWS) in July 2020. Luke also has a Cisco Certified Network Associate (CCNA) certification from Pearson Vue and a Juniper Networks Junos Associate (JNCIA-Junos) certification from Prometric, but the obtained month and year information for these certifications is not available.