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Michael Shaw currently serves as a Defects Resolution Coordinator at Quintain Living since July 2022. Previous experience includes leadership roles such as Triage & Engagement Team Leader at Burnt Oak Opportunity Support Team from September 2015 to February 2017, focusing on employment and wellbeing initiatives for residents. Michael also held positions as Customer Service Manager at Wise WorkSafe from June 2014 to September 2015, Executive Team Leader at General Dynamics Information Technology from July 2013 to June 2014, and Team Leader at Boden from 2004 to 2007. Early in the career, Michael worked as a Customer Service Associate (CSA) at Lastminute.com from 1998 to 2000.