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Juan Carlos Forero Castañeda has a degree in Tourism and Hotel Administration from 2016. Juan Carlos has worked in customer service, sales, and post-sale of intangible assets. From 2022 to present, they have been an Account Manager at Quicktext, where they have been responsible for post publication support, knowledge in web pages, content managers, booking engines, page optimization, and training new hires. From 2019 to 2022, they were a Direct Channel Support Specialist at Roiback. From 2014 to 2019, they were an Asesor de Viajes at Despegar.com.

Juan Carlos Forero Castañeda obtained a Tecnologo administracion turistica y hotelera, profesional en curso degree from Corporacion Unificada Nacional de Educacion Superior between 2012 and 2016, specializing in Administracion Turistica y Hotelera. Juan Carlos also obtained a certification from Appcues in May 2022 for User Onboarding 101.