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Nikki Alger is an experienced customer success and project management professional with a history of driving customer engagement and satisfaction across various roles. Currently serving as a Customer Success Manager and formerly as a Project Manager at Quicken, Nikki has a proven track record of improving customer retention, implementing CRM solutions, and reducing response times. Prior experience includes significant roles at Methods Machine Tools, Inc., and Quicken Inc., where Nikki developed reporting systems, managed logistics for large orders, and led initiatives that resulted in notable improvements in Net Promoter scores and overall efficiency. With a background in quality assurance and sales/customer service supervision from companies like LivingSocial and Afni, Nikki has consistently demonstrated leadership and the ability to identify and address customer pain points effectively.