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Hiren Mangukiya is a seasoned professional with extensive experience in customer service and business development across various industries. Currently serving as a Customer Service Manager at Entain since February 2024, Hiren interacts with customers while managing daily operations, including financial tasks. Previously held positions include Operations Associate at Thermo Fisher Scientific, where compliance with safety protocols and efficient documentation practices were prioritized, and Business Development Associate roles at both Dash101 and Flipkart, focusing on lead generation and brand onboarding, contributing significantly to revenue growth. Hiren's career began as a Sr. Business Development Executive at TradeIndia.com, where the cultivation of key business relationships and management of sales pipelines were essential. Hiren holds a Master's degree in Marketing from the School of Business and Law at the University of Brighton and a Bachelor's degree in Mechanical Engineering from Gujrat Technological University.