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Luciana David Nagem is a Customer Success Coordinator at Quick Soft Tecnologia since April 2023, specializing in the SaaS B2B sector. Luciana has a strong background in ensuring customer satisfaction and driving results through effective and tailored strategies. Key responsibilities include developing and executing the Customer Success roadmap, fostering client relationships, identifying opportunities for upsell and cross-sell, and gathering customer feedback. Prior to this role, Luciana served as a Sales Operations professional at Dose - Experience & Happiness from November 2021 to April 2023, where responsibilities included generating leads, qualifying opportunities, and maintaining CRM systems. Luciana holds a Bachelor's degree in Dentistry from UNISAGRADO.