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Anna Tofanelli has over two decades of experience in customer relations and service, currently serving as the Customer Relations Manager at Quick International Courier since September 1999. In this role, Anna Tofanelli is responsible for maintaining customer profiles, communicating any delays or exceptions, and serving as a central point of contact for account changes. Anna Tofanelli also collaborates with Quality Assurance to update Standard Operating Procedures (SOPs) and identifies upsell and cross-selling opportunities with the Sales team. Prior to this position, Anna Tofanelli worked as an Internal Auditor and Customer Service Representative, showcasing a strong background in quality assurance and customer service within fast-paced environments. Anna Tofanelli holds education from Mother Theodore Guerin and Triton College.