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Ginu Sudhakaran has extensive work experience in the customer experience management industry. Ginu is currently the Head of Customer Success & Technical Operations at QuestionPro since February 2022. Prior to that, they worked at NICE Ltd as a Senior Specialist Technical Account Manager from June 2021 to February 2022, and as a Specialist Technical Account Manager from July 2017 to June 2021. Before joining NICE Ltd, Ginu worked at Satmetrix Software Private LTD as a Technical Account Manager from December 2015 to July 2017, and as a Sr. Support Engineer from December 2013 to December 2015. Ginu also has experience as a Senior Technical Consultant at Allscripts from January 2011 to October 2013, and as a Sr. Process Executive at Infosys BPO Ltd from August 2008 to January 2011.

Ginu Sudhakaran obtained a Bachelor's degree in Computer Science from MGUniversity between 2005 and 2008. Prior to that, from 1995 to 2003, they attended Sacred Heart Public School, although specific degrees or fields of study are unknown. They also hold additional certifications such as CX-PRO from HorizonCX, LLC, ITIL Foundation Level from Placert, and NPS Masterclass from OCX Cognition.