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Emma Callaghan is an experienced customer service professional with a diverse background across multiple industries. Currently serving as a Customer Service Officer at QuestGates Ltd since July 2021, Emma excels in technical quality and service delivery while ensuring customer complaints are handled within set SLAs. Previous roles include Customer Advisor at Stewart Miller & Peter James Insurance, where Emma managed a variety of customer inquiries, and Motor Retention Consultant at Direct Line Group, focusing on policy renewals and compliance. Emma has also gained valuable experience in hospitality and freelance photography, holding positions at The Fountain Inn, JD Wetherspoon, and Metro Real Estate Group. Educational qualifications include a Bachelor of Arts in Fine Art from Falmouth University and a Diploma in Photography from Shaw Academy.