ÂÜÀòÂÒÂ×

Shawn Carson is a technical support manager with over 15 years of IT leadership experience. Shawn has worked in various roles at Quest Software, KACE, and Dell, focusing on training, support management, and improving customer relationships. Shawn has a strong track record of overseeing international support sites, improving Time To Relief metrics, and leading training initiatives. Shawn holds a degree from the University of Nebraska-Lincoln.