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Kimberley Garner is an experienced professional in customer experience and innovation, currently serving as Experience Design & Capability Manager at Urban Utilities since December 2019. Additional roles at Urban Utilities include Acting Voice of Customer Manager and Senior Customer Experience Design Lead. Prior experience includes positions at Virgin Australia and Tatts Group, where Kimberley focused on customer strategy, brand management, and enhancing customer experiences. Kimberley began a career in the customer division at Virgin Australia, gaining diverse experience in inflight products and brand performance. Educational credentials include a Bachelor of Business in International Business & Economics from Queensland University of Technology and various certifications in customer experience and innovation.