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James S. has a diverse work experience spanning from 2001 to the present. James started as an Information Technology Technician at HYGRADE FOODS LIMITED in 2001, then moved on to work as a Retail Manager at Thresher Group. James later transitioned to the IT field, working as a Service Desk Analyst at Fujitsu Services. Subsequently, James held various roles at Applicable, including Senior Service Desk Analyst / Team Leader, Unified Communications Engineer, and ICT Consultant. Currently, they are working at Urban Utilities, where they hold the positions of Lead Platform Engineer (Infrastructure) and Lead Cloud Services Engineer. Throughout their career, James has shown proficiency in IT service management, project management, and technical support.

James S. completed a Bachelor of Science in Computer Science from the University of the West of England in 2003. James then pursued a Master of Business Administration (MBA) with a field of study in Organizational Leadership at CQUniversity from 2020 to 2025. Additionally, they received a certificate in Leading High-Performing Teams from edX in 2020. James also holds various certifications in IT and Microsoft products, obtained from 2008 to 2020.