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Heather Bartfai has been working in customer service and relations for most of their career. Heather started out as a customer service representative at Victoria Marine Adventure Centre in 1997 and then moved on to Dunsmuir Lodge where they became Conference Coordinator. In 2004, they began working at the University of Victoria as Catering Coordinator and then left in 2012 to take on the role of Communications / Office Admin at Merridale Ciderworks Corp. Heather left Merridale Ciderworks in 2013 to become Manager, Alumni & Community Relations at Queen Margaret's School.

Heather Bartfai studied business and tourism management at Camosun College.

They are on a team with Natalia Stewart - Director of Admissions, Randall Barton - House Director, Denny, and Hayley Picard - Director of Communications & Marketing. Heather Bartfai reports to David Robertson, Head of School.