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Bob Lund has extensive experience in customer service, having worked at Queen City Audio Video & Appliances since January 2008 and previously served as the Assistant Director of Customer Service at P.C. Richard & Son from November 1988 to December 2007. In this role, Bob Lund was responsible for maintaining private label credit card services and managing customer relations. Educational qualifications include a Bachelor of Professional Studies degree in Business, Management, Marketing, and Related Support Services from SUNY Utica, earned between 1974 and 1978, and a high school diploma from Bay Shore High School, completed in 1974.