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Nicolas Planque is an experienced professional with a diverse background in customer success, quality management, and project engineering. Currently serving as a Customer Success Manager and previously as Strategic Account Manager at Quantum since August 2011, Nicolas possesses expertise in installation and upgrade services for Scale-out Stornext, DXi, and Scalar Robotics systems, while facilitating knowledge transfer and collaboration with support teams. Prior to Quantum, Nicolas held the position of Quality Manager at Clarion Europe, managing a team and acting as an interface for service quality with major automotive accounts. Additionally, Nicolas worked as a Customer Support Engineer at Orbotech, where responsibilities included system demonstrations and training customers, complemented by experience leading a team in Boston. Earlier roles at MICROPOLE and PROMETHEE INFORMATIQUE involved project engineering focused on website development and financial management applications. Nicolas holds an engineering degree in Electronics from ECE, Ecole d'ingénieurs.