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Kelly F is an experienced professional with a diverse background in customer service, retention, and violence prevention. Currently serving as a Family Violence Hub Practitioner at Quantum Support Services Inc., Kelly previously held various roles at Victoria Police and MLC Life Insurance, where responsibilities included managing teams, analyzing customer data for retention strategies, and leading service-driven initiatives. With a strong focus on customer experience, Kelly has demonstrated success in transformation and performance management across multiple organizations, earning recognition for excellence in service delivery. Education includes a Graduate Certificate in Family Violence from Chisholm Institute and a Diploma of Financial Planning from Integrity Education Group.