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Boyan Barnev is an experienced professional with a strong background in technical support and information development. Currently serving as Director of Technical Support at Quantive since October 2019, Boyan leads the technical support team to enhance customer satisfaction. Previous roles include Principal Information Developer at Progress, where responsibilities included innovating product documentation for Sitefinity CMS and collaborating with various teams to improve technical communications. Boyan also held positions at Atlassian as Support Team Lead and at Progress Software in various technical support management roles, shaping support strategies for Sitefinity CMS. Educational qualifications include a Bachelor of Arts in Business Administration and Computer Science from the American University in Bulgaria and a Master of Business Administration in Strategic Management from Sofia University St. Kliment Ohridski.