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Janai Pillay has extensive experience in quality assurance and customer experience roles, working with various BPO companies in South Africa, UK, Australia, USA, and India. Janai has held positions such as Director of Quality, Compliance, and Business/Customer Experience Insight, as well as Director of Quality Assurance. Janai has a background in business management with a degree in Business, Management, Marketing, and Related Support Services. Janai is skilled in new business development, client liaising, project management, and creating QA programs. Janai has a strong focus on maintaining high standards of quality and ensuring optimal staffing levels across campaigns.