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Jill G. is an experienced professional with a robust background in production support and customer service analytics. Currently serving as a Senior Analyst in Production Support at Quanata since 2021, Jill G. excels in identifying and managing complex customer issues, improving incident response plans, and documenting key processes. Prior to this role, Jill G. worked as a Senior Consultant at Aspirent, collaborating with various teams to support product delivery and providing front-line user support. From 2006 to 2020, Jill G. held multiple positions at macys.com, including Senior Analyst in Customer Support & Analytics and Manager of Digital Strategy, focusing on production support, change management, and optimizing customer experiences through strategic marketing initiatives. Educational credentials include a Bachelor of Science in Business Administration with an emphasis in Marketing from Cal State East Bay and an Associate of Arts in Merchandise Marketing from FIDM.