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Muriel Daniel possesses extensive experience in customer service and technical support, currently serving as Customer Service Team Lead at Qualys since January 2019, with responsibilities including processing customer requests and account administration. Prior experience includes roles as Technical Solutions Engineer at Arista Networks, focusing on application support and quality compliance, and as a Member of Technical Staff at Mojo Networks, Inc., where duties involved generating license keys and device configuration. Muriel also worked as a Service Desk Associate at CompuCom, addressing desktop installation and technical issues. Educational qualifications include a Master of Computer Applications (MCA) in Computer Science from Savitribai Phule Pune University, graduated in 2015.