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Jorge Herrera Romero is a seasoned professional in customer success management with extensive experience across various industries. Currently serving as Principal Customer Success Manager at Qualtrics since December 2022, Jorge previously held the position of Customer Success Manager at LinkedIn, where responsibilities included a customer-centric approach to support clients in achieving their goals through Talent Solutions. Earlier roles included Customer Success Manager at Docebo, where expertise in learning management systems was developed, and Digital Learning Specialist at Mercuri International Italia, focusing on translating client needs into effective learning solutions. Jorge's background also includes project management experience as an E-Learning Project Manager at iSapiens and an HR Generalist role at BNP Paribas. Jorge's educational credentials consist of multiple master's degrees, including Data Analysis for Business from SDA Bocconi and Digital Marketing & Communication from 24ORE Business School.