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Elly Ochieng is an experienced professional in the field of customer service and systems engineering, currently serving as a Senior Customer Service Engineer at Quality Uptime Services since January 2020 and as a Senior System Engineer at DC Group since April 2017, focusing on backup power system services for data centers and critical infrastructure projects. Previously, Elly worked as a Customer Service Engineer at Emerson Network Power from 2014 to April 2017, where responsibilities included analyzing and troubleshooting uninterruptible power systems (UPS) and performing preventive maintenance. Additionally, Elly was a Senior Process Technician at Micron Technology from September 2007 to March 2014, recognized as the key resource for software and robot issues and responsible for operating and maintaining mechanical and electrical equipment.