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An has her Master’s degree in Industrial and Organizational Psychology and nearly a decade of experience in assisting QTS clients in both achieving and maintaining regulatory compliance with NERC’s PER-005 standard. An has expertise in designing and building training programs for a wide range of electric utility customers, as well as developing and implementing innovative solutions to help clients successfully resolve training challenges. An merges technical knowledge with project management strategies to lead the QTS consulting team in coordinating client projects and ensuring delivery of superior and timely results.