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Rim Yezdani is an experienced professional with a diverse background in customer support, digital media, and communication. Currently a Senior Customer Support Specialist at Qualio since March 2022, Rim has previously held roles at MAV as a Digital Media Specialist and Communications Coordinator, where significant contributions to digital media asset creation and internal communications improvement were made. With a robust foundation built at NTT Ltd. in various client support roles, alongside earlier experiences at Sprint, Hampton Inn, and other organizations, Rim has developed strong skills in operational efficiency and client engagement. Educational qualifications include a Professional Certificate in Cybersecurity from The George Washington University and an Associate's degree in Digital Communication and Media from ITT Technical Institute.