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Ricardo Lara possesses extensive experience in customer support and retail management. Currently serving as Manager for Tier 2 & 3 Support at Qualia since May 2021, responsibilities include acting as the primary contact for users, managing inbound communications, and resolving technical issues. Prior to Qualia, Ricardo worked at H&M from April 2016 to May 2021, where promotions to Store Manager and Department Manager involved oversight of operations, customer experience, and staff retention initiatives. Previous roles at Lowe's from December 2011 to April 2016 included Department Sales Manager and Sales Specialist, excelling in sales performance and mentoring other stores. Early career experience includes a Shift Leader position at Chicken Express. Ricardo's educational background includes certifications in Computer Programming - Data Science and Marketing from Austin Community College.