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Perla Cruz has been with Qualia since February 2022, serving as a Subject Matter Expert and previously as a Senior Customer Support Representative, where expertise in guiding escrow officers and title agents significantly improved user satisfaction through effective troubleshooting and resolution of complex issues. In earlier roles, Perla excelled as a Customer Support Representative, delivering exceptional service and collaborating with Engineering teams to enhance product functionality. Prior experience includes working as a Visual Merchandiser at H&M from August 2016 to February 2022, providing a strong foundation in customer engagement and service.