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Antonio Grljevic is a Managed Services Specialist at Qualcomm, where responsibilities include serving customer requests and resolving incidents within SLAs in an organized, ticket-based environment since March 2017. Previously, Antonio worked as a Sales and Booking Representative at Amico Tours from 2013 to 2014, focusing on acquiring clients from diverse backgrounds and enhancing company profitability through strong customer service and sales skills. Additionally, Antonio served as a Network and IT Support Technician at PIS - Business Information Systems, maintaining networks and IT equipment for the Konzum supermarket chain in Dubrovnik. Antonio holds a Bachelor's degree in Information Technology from the University of Zagreb and completed a Medical Technician/Nurse program at the Medical High School in Dubrovnik.