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Lalit Sahni is an experienced professional in customer success and travel industry operations, currently serving as Manager of Customer Success at QuadLabs Technologies Private Limited since January 2022. Previous roles include Implementation Lead and Reservations Sales Supervisor at dnata from December 2010 to July 2020, where key responsibilities encompassed new client implementation, resource planning, and maintaining supplier-vendor relationships, utilizing tools such as GDS, Salesforce, and KDS-TMS. Lalit also held positions as Sr Ticketing Executive at Southall Travel Ltd and Ticketing and BSP Executive at WNS Global Services, focusing on flight booking fulfillment and operational workflows. Educational qualifications include a Diploma in International Travel and Tourism from Tradewings Institute and a Bachelor's degree in Commerce from Delhi University.