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Hemant Singh is an experienced professional in customer coordination and implementation management within the travel and technology sectors. Currently serving as a Customer Coordination Manager (Implementation) at American Express Global Business Travel since May 2024, Hemant previously held the role of Implementation Manager at QuadLabs Technologies Private Limited, where responsibilities included leading self-booking tool implementations and collaborating with cross-functional teams. Prior experience includes positions as Lead Implementation Consultant at Open Destinations, where Hemant managed customer requirements, created documentation, and facilitated training, and as Subject Matter Expert at Amadeus India, handling customer escalations and liaising with airlines. Earlier roles include Team Coach and Senior Process Associate at Goibibo and NIIT SmartServe, respectively. Hemant holds a Bachelor's degree in Computer Science from Punjab Technical University.