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Fiona Coleman is currently the Channel and Commercial Director at QStory, a company that utilizes artificial intelligence to enhance contact center operations. She also serves as a Non-Executive Director at the same company and holds the position of Director/COO. Fiona has a background in various roles such as finance, marketing, and business development in companies like CUSTOMER SERVICE IP LIMITED, Customer Service Engineering (PTY) Limited, and J. Walter Thompson. She also has experience in publishing as the former owner of eB&W Publishing. Fiona's diverse experience includes working in strategic and marketing roles at companies like Hongkong Telecom, Cable & Wireless, and Mercury one-2-one (T Mobile).