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Ghassan Saleh is an accomplished professional with extensive experience in technical support and customer service management. Currently serving as the Director of Technical Support at QSC since 2019, Ghassan leads a global team of Audio, Video and Control (AV&C) support engineers, ensuring comprehensive support for resellers, dealers, integrators, and end-users. Prior to this role, Ghassan spent 15 years at Ciena, where various positions culminated in the role of Senior Manager for Global Customer Support and Network Operations, overseeing global support teams and implementing a follow-the-sun support model. Educational qualifications include an M.Sc. in Information Systems Engineering from London South Bank University and a B.Eng. (Honors) in Electrical and Electronics Engineering from Swansea University.