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Amy Hightower has a diverse range of work experience. Amy most recently worked as a Knowledge Manager and Lead Technical Writer at Qoria Limited since October 2020. Prior to that, they served as a Coordinator - Policies and Standards at Water Corporation from January 2019 to September 2020. Amy has also worked as a Technical Writer at Water Corporation and in a self-employed capacity from 2018 to 2018. In addition, they were an Administrator at Openn Negotiation from August to October 2017. Amy has extensive experience in knowledge management and technical writing, as evident from their roles as Knowledge Manager at Bristow Group Inc. from November 2013 to May 2017 and as a Technical Librarian at Bristow Helicopters Australia from August 2011 to May 2017. Prior to these positions, they worked at the University of Western Australia as a Staff Training & Development Officer and Senior Library Officer 2, and at Amlib/OCLC as a Trainer and Support Officer. Amy's career began as a Library Clerk at City of Swan Libraries from April 2005 to August 2008.

Amy Hightower studied Library and Information Science at Curtin University, but withdrew during their final year. Amy also received a certification in Digital Delivery with Agile from RMIT University in 2022. Additionally, they have obtained a Certificate IV in Business and Certificate IV in Frontline Management, but the specific institutions and dates are not provided.